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Asia-Pacific Technology Adoption Index

The 1H 2022 Asia-Pacific Technology Adoption Index is the inaugural survey of technology adoptiontrends, purchasing authority, key technologies and vendors across Australia, China, Hong Kong, Japan,Singapore and South Korea.

Data Growth and Personalized Experiences Are Top of Mind for Digitally Driven Businesses

With heavy inflation, rising prices and supply chain shortages frustrating both consumers and businesses this year, post-pandemic recovery is increasingly complicated. Purchasing dynamics continue to evolve, while demand grows for omnichannel, consistent experiences and greater technology efficiency.

Is inflation feeding rising consumer spending? ? Highlights from Macroeconomic Outlook, Consumer Spending

Our latest Macroeconomic Outlook, Consumer Spending survey looks at planned spending for the spring as consumers shake off the post-holiday lull that typically dominates the first part of the year. Between COVID-19, inflation worries and the conflict in Ukraine, the start of the year has been anything but typical.

Survey Data Hub - Macroeconomic Outlook, Consumer Spending, ESG & Climate Change 2022

Zoom snags Solvvy to advance its contact-center and customer support strategy

Merchants double down on payments, fraud prevention and digital experiences ? Highlights from VotE: Customer Experience & Commerce

Results from our latest Voice of the Enterprise: Customer Experience & Commerce, Merchant Study 2022 offer a detailed view into the priorities that are top-of-mind for commerce technology decision-makers as they look to fortify their businesses for a digital future.

HCL Software modernizes its customer experience platform, unifying marketing, commerce and digital experience

Since customer experience is a catalyst in many digital transformation projects, businesses are making investments in new technologies to deliver consistent CX. HCL has brought its digital experience, commerce and Unica offerings together to create a CX portfolio.

Survey Data Hub - Voice of the Enterprise: Customer Experience & Commerce, Merchant Study 2022

Salesforce acquires Troops, looks to accelerate its vision for the "digital HQ"

Its acquisition of Troops, a Slack chatbot for automating Salesforce workflows, is a logical step that builds on the CRM vendor's 2020 acquisition of Slack Technologies, and should help it accelerate its vision for the "digital HQ."

BigCommerce aims to move upmarket with acquisition of BundleB2B

As the pace of digital transformation picks up, the need for more straightforward applications for frontline employees and customer self-service grows. BigCommerce's acquisition of BundleB2B extends its SaaS commerce software with additional capabilities needed to sell to other businesses.