Recent Research from Raul Castanon-Martinez

• Network APIs: Segment addressable market opportunity analysis 2026

  By Raul Castanon-Martinez Greg Zwakman August 18 2026 | Technology & Business Insight

  Our 2026 analysis reveals a $16.9 billion network API market opportunity defined by a powerful duality. The market’s foundation is a mature, multibillion-dollar core built on security & identity APIs that have achieved significant adoption. Success in this segment is driven by standardization and reliability. However, a second, high-growth frontier is emerging, comprising high-potential network-as-a-service and data services APIs. The future of the market will be shaped by the race to see which of these innovations can join the established leaders, shifting the ecosystem’s focus from simply securing identity to enabling new, network-aware business models.

  Customer Experience & Commerce IoT, Edge and Digital Industries

• Microsoft bundles WEM into Dynamics 365, targeting dedicated WFM vendors

  By Raul Castanon-Martinez August 12 2026 | Market Insight

  The company recently announced expanded general availability of workforce engagement management in Dynamics 365 Customer Service and Contact Center. The move positions Microsoft to compete head-to-head with long-standing contact center workforce management incumbents.

  Customer Experience & Commerce

• Oracle tackles communications chaos with unified offering for cloud orchestration

  By Raul Castanon-Martinez August 10 2026 | Market Insight

  The vendor has launched Intelligent Communications Orchestration Network Cloud Service to consolidate voice and collaboration environments across disparate systems. For CIOs, the service delivers a single orchestration layer for dial plans, routing, security and analytics, simplifying global deployments and unlocking AI-enabled CX initiatives.

  Customer Experience & Commerce

• With Continuous Red Teaming, ASAPP aims to set a new standard for AI trust

  By Raul Castanon-Martinez August 11 2026 | Market Insight

  The provider is betting that enterprises will now buy AI based on verifiable safety, not just capability. Its new Continuous Red Teaming offers a self-hardening architecture that automatically finds and fixes weaknesses, providing the auditable security metrics that static approaches lack.

  Customer Experience & Commerce

• Infobip pivots from messaging to governing the agent economy

  By Raul Castanon-Martinez August 3 2026 | Market Insight

  The company's Analyst Summit revealed that it is deliberately moving up the CPaaS value stack — from message delivery to agentic customer experience — while simultaneously protecting its infrastructure moat through direct telco connectivity and network API expansion.

  Customer Experience & Commerce Applied Infrastructure and DevOps

• Consumers show growing interest in agentic AI but are not ready to hand over full control – Highlights from VoCUL: Connected Customer

  By Raul Castanon-Martinez Zach Ciampa Sheryl Kingstone Jordan McKee McKayla Wooldridge July 17 2026 | Market Insight

  Our 2026 Voice of the Connected User Landscape: Connected Customer, Disruptive Experiences survey assesses consumer sentiment toward emerging technology trends such as the deployment of agentic AI and its role in the broader customer experience, as well as consumer interactions with big tech (e.g., Meta, Google, Amazon), digital payments and financial technologies, and the intersection of online and brick-and-mortar shopping.

  Customer Experience & Commerce Fintech

More research from Raul Castanon-Martinez