Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations.
His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies.
Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events.
In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
Enterprise IT budgets continue to grow in 2023, building on their gains in 2022. A large portion of organizations expect to direct more budget to the technologies and resources that must scale to support increasing demand.
Managed and professional services provider Aptum has acquired CloudOps, a supplier of managed services, consulting and software for cloud operations. The companies believe the pairing will enable them to create a stronger portfolio of offerings.
The vendor says its commitment to its partner and channel strategy over the past several years has led to business expansion, as well as increased satisfaction and engagement among partners, as it continues to emphasize its partner channel.
The company points to its continued evolution from a technology distribution business into a platform-driven enabler of the businesses of its partners and resellers. Key to this effort is its AI-driven Xvantage platform, which it says will intelligently tie together the full breadth of its capabilities with context, data and insight to help partners in new ways.
Faced with the growing complexity of IT environments as they undergo modernization and transformation, enterprises are increasingly engaging with managed services providers to help design and manage a mix of applications and procedures within on-premises and cloud environments.
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